// TRANSACTION_REVERSAL_PROTOCOL
At Synapse Tech Solution, we strive for excellence in every module we deploy. Our refund policy is designed to be fair and transparent, adhering to the following parameters.
Web & App Development: Refunds are processed based on the percentage of work completed. If a project is cancelled before the initiation sequence, a full refund (minus transaction fees) is issued. Once the development phase has commenced, refunds are calculated pro-rata based on milestones achieved.
SEO & Digital Marketing: These services are non-refundable once the campaign cycle has been initiated, as resources are allocated immediately.
Approved refund requests are processed within 7-14 business days. The actual credited time depends on your specific banking institution's protocols.
To initiate a refund request, send a secure transmission to [email protected] with your Transaction ID and Project Reference Code.